Rental F.A.Q.

Q: What is the rental period? When can I pick up an item and when is it due back?
A: You can pick up your rental any time after 9:30am on the day it is reserved. Rentals are due back at 9:00am the following day or whatever the agreed upon day is. Open Mondays at 8:30am for early rental dropoff only

Q: Can I pick up my rental the night before?
A: We do offer an early pickup of rental equipment for FREE; however, because it is possible that the gear is rented to another customer, we can not guarantee your item will be available for early pickup. If you absolutely need a rental item before the 9:30am pickup time, we highly recommended that you reserve it for an additional day.

Q: What are the requirements for renting?
A: We require some basic information to be kept on file, including a cell phone number where we can contact you, your drivers license, and a credit card to be kept on file in the event that items are lost, stolen, or returned damaged.

Q: Do you offer discounts for long rentals?
A: We do! We offer a 4-day week, so you can keep the item for 7 days and pay for only 4.

Q: If I rent on a Saturday, do I have to pay for Sunday as well?
A: Because we are not open on Sundays, you don't have to pay for it! If you rent an item on Saturday, it is due back Monday morning at 9:00am and will be billed for one day.

Q: What is your cancellation policy?
A: We require 48 hours notice to cancel a rental. If 48 hours notice is not given, 20% of the total rental fee will be assessed.

Q: What happens if I don't pick up my rental?
A: We will charge 50% of the rental price to your card.

Q: Can I put my rental fee toward a purchase?
A: Yes! You can take one day of your rental fee and put it toward purchase of a comparable product within two weeks of the rental.

For other questions or to suggest an item you'd like to see in our rental inventory, feel free to email us at rental@pictureline.com.